Frequently Asked Questions
How do I figure out my ring size?
If you do not know your ring size, we highly recommend having your finger sized by a local jeweler and asking for your US ring size. You can also try this website. We are responsible for sending you the ring size you ordered. However we cannot be responsible for determining your ring size. (Some people wear their rings loose, some tight. The size is your responsibility.) If you live in the US and need a ring sizer, please email us and we will do our best to help you!
How do I know if something is in stock?
We do our best to ensure items on line are in stock. However, due to traffic a our pop up shops and on line, items will occasionally sell out before showing as out of stock online. We will notify you of any issues with your order as soon as possible!
Can I have something rushed?
If you need a ring by a certain date, we are happy to accommodate you, however, most artists charge a nominal, non-negotiable fee to prioritize your order. Please contact us before placing an order that needs to be in by a certain date.
How long do I have to cancel an order?
If you need to cancel an order you must email us within 4 hours of when you place your order. Many pieces are custom made and once production begins on them they cannot be cancelled or returned.
Do you take phone orders?
We do not take phone orders.
Do you require signature on delivery?
We require signature on delivery for items over $400. If you need us to make an exception to this, please inform us at the last stage of the Checkout process when placing your order. We reserve the right to require signatures for certain orders.
How do I know if something is returnable?
Some rings are not able to be resized, others may incur a resizing fee. Please email us before ordering if you are unsure.
CARING FOR YOUR JEWELRY
Silver tarnishes quite quickly when it comes into contact with oxygen or sulfur. Happily, the best measure to prevent this is wearing your silver jewelry often. The oils in your skin help prevent tarnish. (This varies depending on your own body chemistry.)
When storing your silver jewelry, use an airtight plastic bag (like a Ziploc) and if you can, put in a piece of chalk or a silica gel (the little packets in new shoes) - these will help prevent tarnish while you are not wearing your silver.
If your silver is tarnished the best way to clean it is with a jewelry polishing cloth. (Here is an example, but they are widely available!)
There are also many viable home remedies for cleaning silver on line. Just remember that silver is very soft so use something like a very soft baby toothbrush to avoid scratching.