Shipping & Processing

Our current processing time is typically 5 - 7 business days, but it could be sooner depending on the items ordered. For 14k Solid Gold items as well as engraved items, please allow an additional 3 - 5 business days as we hand make and engrave each piece to order. 

If you have any questions at all or need your order by a certain date, feel free to reach out and we will do our best to accommodate, but most importantly be fully transparent. 


SHIPPING RATES WITHIN THE U.S.

Shipping Method
Shipping Rate Delivery Speed
  USPS First Class    $5.00   3-5 Business Days  
  USPS Priority   $9.00    2-3 Business Days
  USPS Express  
  $24    1-2 Days

USPS is currently experiencing some delays across the country, and local postal hub delivery times might vary from our estimates.


CANADA

Shipping Method
Shipping Rate Order Value Delivery Speed


 DHL International Express

 $22.00 less $249
 3-5 business days


 DHL International Express

 Free  $250+
 3-5 business days

 


REST OF THE WORLD

Shipping Method Shipping Rate Order Value Delivery Speed

 

DHL International Express

$30.00  less $299
  3-7 business days*

 

 DHL International Express 

 FREE   $300+
 3-7 business days*

DHL is currently experiencing some delays across the country, and local postal hub delivery times might vary from our estimates.


INTERNATIONAL DUTIES & TAXES

RG is not responsible for duties and taxes on any international orders. Customers are responsible for paying any taxes and duties owed upon delivery of their order.

RETURNS AND EXCHANGES

We gladly accept returns for store credit only. Returns must be initiated within 7 days of purchase. We unfortunately cannot accept returns or exchanges on custom orders and engraved items. We also do not accept returns on earrings due to sanitary reasons. We have the right to refuse returns on any promotional or discounted items, but we do accept exchanges or store credit on most promotional / discounted items unless marked final sale. 

Due to the nature of our 14k solid gold rings being hand made to order, if a return is necessary please note that there will be a restocking fee of $30 per ring deducted from the refunded amount. We’re also happy accommodate resizing on our 14k rings for $30 per ring.

All returns must be unworn, have no signs of wear or damage, and in its original condition as well as original packaging. 

We do not cover ordinary wear and tear or damage caused by improper use or accidents. 

Returns and exchanges can take up to 14 business days to process after receipt of original item. 

We recommend tracking all return shipments, and insuring packages of value. We are not responsible for lost packages, and we cannot issue a refund if your package is lost or damaged.

We’re unable to refund original shipping fees on any orders. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.

ORDERS AND CANCELLATIONS 

An agreement for RG ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. 

Placement of an order is a binding agreement. Due to the nature of many of our items being handmade with precious metals, once an order is placed, all orders are considered final and may not be cancelled.