Shipping & Processing
Our current processing time is typically 3 - 5 business days, but it could be sooner depending on the items ordered. For 14k Solid Gold items as well as engraved items, please allow an additional 5 - 7 business days as we hand make and engrave each piece to order.
If you have any questions at all or need your order by a certain date, feel free to reach out and we will do our best to accommodate, but most importantly be fully transparent.
SHIPPING RATES WITHIN THE U.S.
|Shipping Rate||Delivery Speed|
|USPS First Class||$5.00||3-5 Business Days|
|USPS Priority||$9.00||2-3 Business Days|
USPS is currently experiencing some delays across the country, and local postal hub delivery times might vary from our estimates.
||Shipping Rate||Order Value||Delivery Speed|
3-5 business days
3-5 business days
REST OF THE WORLD
|Shipping Method||Shipping Rate||Order Value||Delivery Speed|
DHL International Express
|$30.00||3-7 business days*|
DHL is currently experiencing some delays across the country, and local postal hub delivery times might vary from our estimates.
INTERNATIONAL DUTIES & TAXES
RG is not responsible for duties and taxes on any international orders. Customers are responsible for paying any taxes and duties owed upon delivery of their order.
RETURNS AND EXCHANGES
Customers whom have placed orders on or after June15th, 2020, based on product eligibility, may return their item(s) for online credit. However, please note that online gift card credit processing may take 1-7 business days to receive, beginning from the date your returned order is delivered to our facility.
Returns for online orders must be initialed online with a customer care representative within 14 days of delivery date. If you selected gift wrap at check out, we will extend out return policy to 14 days after December 25th. All items must have no signs of wear to be eligible for an exchange or store credit. Please contact us with your order number to initiate a return.
Store credit will be issued in the amount of the original purchase price, less original shipping costs which varies from $5 - $12 depending on the item(s) and order amount.
It's the customers responsibility to cover return shipping costs, and to ensure that the item(s) arrives safely and undamaged. Please make sure the returned item is packaged with care.
We unfortunately cannot accept returns or exchanges on custom orders, custom sizes, and engraved items. This also applies to made-to-order 14k items. We do offer ring resizing for $30 per ring.
We hold the right to refuse returns on orders where a discount or promotional code was applied, but will accept exchanges on most promotional / discounted items unless marked final sale.
Due to the nature of our 14k solid gold rings being handmade to order, we unfortunately cannot accept returns at this time. We do offer ring resizing for $30 per ring.
We do not cover ordinary wear and tear or damage caused by improper use or accidents. Returns and exchanges can take 1 - 7 business days to process after receipt of original item.
We recommend tracking all return shipments, and insuring packages of value. We are not responsible for lost packages, and we cannot issue a refund if your package is lost or damaged.
We’re unable to refund original shipping fees on any orders. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
ORDERS AND CANCELLATIONS
An agreement for RG ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed.
Placement of an order is a binding agreement. Due to the nature of many of our items being handmade with precious metals, once an order is placed, all orders are considered final and may not be cancelled.